1. Our promise
We want every purchase from Global Equity Enterprise to feel safe. If a course, e-book, software subscription or product isn't right for you — for any reason — you are entitled to a full refund within 60 days of the purchase date shown on your order confirmation.
2. The 60-day window
The guarantee covers 60 calendar days from the date of purchase. A request sent on day 60 is honored; a request sent after the window closes may be declined, though we will always hear you out.
3. How to request a refund
- Email [email protected] with the subject "Refund request".
- Include your order number (from your confirmation email) and the email address used at purchase.
- Telling us why is optional — honest feedback helps us improve, but it is never a condition of your refund.
We acknowledge every request within 24–48 business hours.
4. Digital products
E-books, courses, software subscriptions and other digital products are refunded in full. After the refund is issued, access to the product may be revoked.
5. Physical products
Physical products are refunded in full. Depending on the item, we may ask you to return it in reasonable condition; if so, we will email you simple return instructions. Return shipping is the customer's responsibility, except where the product arrived damaged, defective, or was our error — in those cases we cover it.
6. Processing time
Once approved, refunds are issued to the original payment method. Depending on your bank or card issuer, the amount typically appears within 5–10 business days. Some local payment methods may require additional details from you to complete the refund; we will ask by email if needed.
7. Late or missing refunds
If the timeframe above has passed and you don't see the refund, first check with your bank or card issuer — processing times vary. Still nothing? Write to us and we will trace it with the processor until it is resolved.
8. A note on chargebacks
If anything about a charge looks wrong, please contact us first. We resolve refund requests faster than a formal dispute takes to process — and we honor our guarantee without a fight.
9. Questions
Anything unclear? Email [email protected] and a human will answer within 24–48 business hours, in English or Portuguese.